Privacy Policy

Effective Date: February 12th, 2025

SECTION A: TERMS & CONDITIONS

1. Use of Services

  • Eligibility
    You must be at least 18 years old or have parental/guardian consent to use our Services.

  • Not a Substitute for Medical or Psychiatric Care
    Our therapy and counselling services are not a substitute for medical or psychiatric care. If you need emergency assistance, please contact emergency services or go to the nearest emergency department.

2. Booking & Payments

  • Advance Booking
    All sessions must be booked in advance through our online system or other approved methods.

  • Payment Requirements
    Payment is required at the time of booking, unless otherwise agreed upon in writing. We may use third-party payment processors. Please review our Privacy Policy (Section B) for details on how payment information is handled.

3. Confidentiality

  • Confidential Sessions
    All sessions are confidential. However, there may be specific circumstances where disclosure is required by law, including situations involving imminent harm to self or others or cases of suspected child or elder abuse.

4. Limitation of Liability

  • No Liability for Outcomes
    We are not responsible for personal decisions or outcomes resulting from therapy sessions. You agree that Bil-Iman Counselling, its affiliates, and employees are not liable for any direct or indirect damages arising from the use of our Services.

5. Modifications to Terms

  • Right to Update
    We reserve the right to update or modify these Terms & Conditions at any time. Continued use of our Services after any changes indicates acceptance of the new Terms & Conditions.

SECTION B: PRIVACY POLICY

1. About Us

  • Company Information
    “We,” “us,” or “our” refers to Bil-Iman Counselling, with its principal place of business at 104 Crockford Blvd, Toronto, ON, Canada, M1R 3C3.

2. About This Privacy Policy

  • Scope
    This Policy covers how we collect, use, and disclose personal information when you use our Services—whether online (e.g., websites, mobile apps) or offline (e.g., phone, in-person interactions).

  • Contact for Questions
    If you have questions, concerns, or complaints about this Privacy Policy or your personal information, please contact us at bil.imancounselling@gmail.com.

3. What Personal Information We Collect and How We Collect It

We collect personal information that you provide directly to us, including:

  1. Contact Information

    • Name

    • Email address

    • Mailing address

    • Phone number

    • Any other information needed to contact you regarding the Services

  2. Payment Information

    • Financial information (e.g., credit card or bank account details) is collected and stored by a third-party payment processor. Its use and storage are governed by the third party’s privacy policy.

  3. Survey & Additional Information

    • Information you provide when filling out forms, responding to surveys or questionnaires, giving feedback, participating in promotions, or using other features of the Services.

4. How We Use Your Personal Information

We use the personal information we collect for various purposes, including:

  1. Communication

    • To send you newsletters, information, or marketing about our Services that may interest you.

    • To reply to your questions, inquiries, or requests for customer service.

    • To send notices, updates, security alerts, or support/administrative messages.

  2. Service Provision

    • To provide you with information about the Services that you request.

    • To monitor and analyze trends and usage, thereby improving our Services.

  3. Promotions

    • To facilitate contests, sweepstakes, and promotions; to process entries; and to provide prizes or rewards.

  4. Fraud Prevention & Security

    • To detect, investigate, and prevent fraudulent transactions or illegal activities.

    • To protect our rights and property, and those of our clients.

  5. Contractual Obligations

    • To carry out obligations arising from contracts entered into between you and us, including billing and collection.

5. How We Share Your Personal Information

We may share your personal information in the following ways:

  • Service Providers
    With vendors, consultants, and other service providers who process personal information on our behalf (e.g., data analytics, research, marketing, and payment processing).

  • Business Transactions
    In connection with (or during negotiations of) any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

  • Legal Compliance
    We may disclose your personal information if required to do so by law or in good faith that such action is necessary to comply with a legal obligation (e.g., a court order or law enforcement demand).

6. Your Marketing Choices

  • Opt-In/Opt-Out
    When you sign up for promotions or subscribe to our newsletter or marketing messages, we may use your personal information to determine which products, services, and offers may be of interest to you.

    • You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us at bil.imancounselling@gmail.com.

    • Even if you opt out of marketing messages, we may still send you non-promotional communications (e.g., service-related messages, appointment reminders).

  • Third-Party Marketing
    We will seek your explicit consent before sharing your personal information with third parties for their direct marketing purposes.

7. Retention of Your Data and Deletion

  • Data Retention
    Your personal information is retained no longer than necessary for the purposes for which it was collected. We consider the nature and sensitivity of the data, the risk of harm from unauthorized use, and applicable legal requirements (including professional guidelines for healthcare and psychotherapy practices).

  • Deletion
    Upon request or when we no longer need your information, we will securely delete or anonymize your personal information. However, we may retain certain information if necessary to comply with legal obligations or for evidential or defense purposes.

8. International Transfers

If we transfer personal information outside of your country (including transfers from Canada or the United States to other countries), we will ensure appropriate safeguards are in place, in accordance with relevant privacy laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by revising the “Effective Date” at the top of this policy or through other appropriate communication channels. We encourage you to review this Policy periodically to stay informed about our privacy practices.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, our handling of your personal information, or your rights regarding such use, please contact us at:

Bil-Iman Counselling
104 Crockford Blvd
Toronto, ON, CA M1R 3C3
bil.imancounselling@gmail.com

SECTION C: MESSAGING TERMS & CONDITIONS

Sarah | 104 Crockford Blvd Toronto ON CA M1R 3C3

1. General

  • When you opt-in to our messaging service, we will send you a message to confirm your signup.

  • By opting in, you agree to receive recurring automated marketing and informational text messages from Sarah. Automated messages may be sent via an automatic telephone dialing system to the mobile telephone number you provided or any other number you designate.

  • Message frequency varies, and additional messages may be sent periodically based on your interaction with Sarah. We reserve the right to alter message frequency or change the short code, phone number, or alphanumeric sender at any time.

  • Message and data rates may apply. If you have questions about your text or data plan, please contact your mobile provider. Your mobile provider is not liable for delayed or undelivered messages.

  • Your consent to receive marketing messages is not a condition of purchase.

2. Carriers

  • Carriers are not liable for delayed or undelivered messages.

3. Cancellation

  • Text messages will include instructions to unsubscribe either by texting “STOP” or through an included link.

  • After you unsubscribe, we will send you one final message to confirm your unsubscription, and then no further messages will be sent. If you wish to re-subscribe, simply sign up again, and we will resume sending messages.

4. Info & Support

  • For support regarding our messaging services, email us at bil.imancounselling@gmail.com or, if applicable, text “HELP” to 647-829-4580 at any time.

  • If a message includes a link, you may follow that link for additional instructions or information about unsubscribing and our company.

5. Transfer of Number

  • Before changing or transferring your mobile number to another individual, you agree to either reply “STOP” to our messages or notify us of your old number at bil.imancounselling@gmail.com.

  • This obligation helps ensure that messages intended for you are not sent to the individual who acquires your old number.

6. Privacy

  • If you have any questions about how we handle data or about our general privacy practices, please review the Privacy Policy in Section B of this document or visit our sign-up page: http://eepurl.com/i-aDfY.

7. Messaging Terms Changes

  • We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time, and such changes become effective immediately upon posting.

  • If you do not agree to a change in the Messaging Terms, you should cancel your enrollment in our messaging program. Your continued enrollment following any updates constitutes your acceptance of those changes.

2. Acceptance

By accessing or using our Services—and by opting in to receive text messages—you acknowledge that you have read, understood, and agree to be bound by our Terms & Conditions (Section A), Privacy Policy (Section B), and Messaging Terms (Section C). If you do not agree, please discontinue use of our Services and/or unsubscribe from text messages immediately.

Thank you for choosing Bil-Iman Counselling. We value the trust you place in us for your psychotherapy and counselling needs. If you have any questions or concerns, please reach out at bil.imancounselling@gmail.com.